POLICIES

Complaint handling

We listen and resolve feedback quickly and fairly.

Step 1: Submit

Contact us at +84 356 001 984 or contact@atwinlabel.com with your order/project reference.

Step 2: Review

We confirm receipt within 24 business hours.

Step 3: Resolve

We propose revisions, a redo or a refund per our policy within 3 – 5 business days.

Step 4: Close

We agree on the outcome with you; unresolved disputes are handled under the laws of Vietnam.